Jessica L. Vega
Resume
Technical Writer | QA Documentation Specialist
Technical Writer with 9+ years of experience creating user documentation, online help systems, training materials, knowledge bases, and process documentation for SaaS and publishing organizations. Experienced in collaborating with software development, QA, marketing, and customer support teams to improve user adoption and product usability. Skilled in documentation strategy, content architecture, QA testing, bug reporting, and user education. Familiar with HTML, CSS, JavaScript, Git workflows, accessibility principles, and software release processes.
Professional Highlights
- 9+ years of documentation and publishing experience
- 4+ years supporting SaaS software products
- Cross-functional work with Development, QA, Marketing, Customer Support, and leadership
- Written, visual, and video-based training materials
- Software validation, QA testing, and defect reporting experience
- Master of Arts in English
Certifications
Certificate in Technical Writing
2020
Lean Six Sigma Yellow Belt
2019
Professional Experience
Technical Writer
- Expanded and maintained customer-facing documentation for web and mobile SaaS applications, including online help, user guides, FAQs, support materials, and release-related content.
- Improved documentation clarity and customer self-service resources through enhanced screenshots, visuals, FAQs, and instructional content, reducing reliance on direct support assistance.
- Organized and structured documentation to improve content discoverability, navigation, and overall user experience.
- Partnered with Marketing and executive leadership to develop video tutorials, scripts, storyboards, and educational content using Camtasia and Snagit, supporting product awareness, customer engagement, onboarding, and adoption.
- Executed functional and regression testing for web and mobile application updates, validating content, workflows, and user-facing functionality prior to release.
- Identified, documented, and tracked software defects; collaborated with developers to reproduce and resolve issues before deployment.
- Supported release validation and UAT activities by reviewing app and website content for accuracy and consistency across platforms.
- Collaborated with Development, Marketing, Customer Support, and leadership teams to communicate product features clearly, improve user education, and enhance the overall customer experience.
- Reviewed documentation and user-facing content for clarity, consistency, accessibility considerations, and alignment with organizational standards.
- Created response templates and standardized communication assets for customer-facing teams.
Senior Project Coordinator
- Developed and maintained process documentation, workflow guides, SOPs, and reference materials for internal systems and publishing operations.
- Created training guides, reference materials, checklists, videos, GIFs, and onboarding resources to support employee development and knowledge transfer.
- Trained staff on publishing workflows, software systems, and operational procedures.
- Partnered with cross-functional teams to test new software implementations and report defects prior to rollout.
- Drafted contracts and proposals for prospective book projects, including royalty terms and translation rights.
- Optimized web content and metadata to improve search visibility and discoverability across publisher websites and online marketplaces.
Project Coordinator
- Reviewed complex academic and technical manuscripts to confirm readiness for production.
- Coordinated schedules, documentation, copyright materials, tax forms, and contributor records with authors, editors, and internal teams.
- Maintained accurate project documentation, author records, metadata, and workflow data across multiple internal systems.
- Managed production workflow details to keep projects moving efficiently and on schedule.
Editorial Intern
- Wrote weekly articles for publication and edited content for accuracy, quality, and consistency.
- Conducted research to verify originality and prevent plagiarism.
Core Skills
Documentation
Technical Documentation | Knowledge Base Management | Release Notes | Process Documentation | SOPs | Content Management | Information Architecture | Training Materials
QA & Validation
Functional Testing | Regression Testing | UAT | Defect Tracking | Test Case Execution | Software Validation | Release Validation | Bug Reporting
Development Process
Agile and SDLC Concepts | Version Control | Git Workflows | Software Release Processes
Government & Compliance
Section 508 Accessibility (Familiarity) | Accessibility Standards | Policy Documentation | Regulatory Documentation Support
Technology
Documentation
Snagit | Camtasia | Adobe Acrobat | Canva
Development
Git | SourceTree | Eclipse
Web Technologies
HTML | CSS | JavaScript
Business Systems
Salesforce | SAP
Productivity
Microsoft Office | Google Workspace
Selected Projects
Product Documentation Portal
Developed and maintained online help content, FAQs, and user guides for SaaS customers.
Software Release Validation
Performed content validation, functional and regression testing, and defect reporting for web and mobile releases.
Customer Training Resources
Produced video tutorials, storyboards, scripts, screenshots, and instructional materials using Camtasia and Snagit.
Education
Master of Arts in English
Southern New Hampshire University | 2020
Bachelor of Arts in English
Minor in Mass Communication and Religion
University of Florida | 2012
Associate Degree in English
Florida International University | 2010
Honors & Societies
University of Florida: Cum Laude (2012) | Florida International University: Dean’s List (Fall 2009, Spring 2010, Fall 2010) | Delta Epsilon Iota | Golden Key Honor Society | Sigma Tau Delta | Phi Kappa Phi | English Society